Lessons Cybersecurity Should Learn from IT

There has been a lot of bitterness and tension between IT and cybersecurity teams in the past. Security staff may be seen as ‘blocks,’ preventing IT from making good improvements for the company. Conversely, security teams frequently believe that their IT operations equivalents are uninterested in defending the company against external threats.

Consider the IT Infrastructure Library, which is one of the most well-known frameworks for IT service management. ITIL, which the UK government created in the 1980s, has become the most comprehensive set of IT practices ever devised. It’s the most widely used framework, and it even served as the foundation for Microsoft’s.

In today’s time and age, the need for managed IT services for government contractors has increased due to increased cybersecurity attacks.

Consider the five pillars of the ITIL Life Cycle to see what cybersecurity teams can learn from it:

The point of view, role, strategies, and trends that a service provider must follow to meet business objectives are defined by service strategy.

The design of services, governing procedures, processes, and policies necessary to implement the strategy are included in service design.

The transfer of services ensures that new, updated, or terminated services fulfill business needs.

The service operation supervises and organizes activities and procedures to supply and manage services at agreed-upon levels. It is also in charge of the technology that is utilized to provide and support services.

By identifying and implementing IT improvement opportunities, continuous service improvement ensures that services are coordinated with changing business needs.


Notice how ITIL focuses on achieving business requirements at a pre-determined level rather than individual systems or operations. ITIL focuses on getting the fundamentals correct and having the technologies and procedures to achieve the most critical goal: reducing downtime. By closing working managed IT services professionals, cybersecurity can accomplish this goal.

For years, IT management teams have understood that downtime is unavoidable, and the only thing they can do is reduce the length and occurrence. The goal of SLAs is to keep downtime to a tolerable level. This is critical because it contrasts sharply with how the cybersecurity business promotes its role.


One of the essential aspects of ITIL is change management, which is the central purpose of service transition and ensures that business targets are achieved. IT teams have long recognized the need for change management in maintaining acceptable SLAs.

This method is applicable to the field of cybersecurity. Information security teams can produce the same results of operational success as IT departments by setting objectives, establishing a benchmark for appropriate service levels and activities, and implementing changes from that baseline.

System Integrity Assurance: A Huge Step Beyond FIM

Traditional IT operations fundamentals like change governance are critical to achieving the actual goal of cybersecurity: ensuring uptime, integrity, and privacy rather than stopping a specific attack.

To do change management work, you must first identify your IT ecosystem to track modifications against that benchmark.

System Integrity Assurance (SIA) is a novel method to cybersecurity that emphasizes the foundations. Instead of discovering and categorizing all negative things, it instead recognizes and blocks anything that is not allowed in a particular context.

Of course, some amount of exception handling is required. But, at its core, SIA and the verification of that integrity provide businesses total control over what occurs in their IT ecosystem.